FAQs

The easiest way to apply is online or alternatively you can give us a call on 0330 400 6000.

You may be able to borrow from as little as £250 up to £2,000. 

You need to be:

• At least 21 years’ old;
• Currently in employment with a regular income; and
• A resident in the UK with a UK bank account and debit card.

At Loans 2 Go you can see whether you’re likely to qualify for a loan by using our eligibility checker. This is a soft search and will not impact your credit score. If you are provisionally accepted and complete our full application we will then undertake credit checks to ensure whether the loan is affordable.

Our no obligation eligibility checker is a soft search on your details and will let you know instantly if you’re provisionally accepted for a loan without affecting your credit score. 

We do not charge any set up fees when you take a personal loan with us and there is always the opportunity to repay your loan early.

As a lender, we pay commissions to credit brokers or other intermediaries who introduce customers to us. The commission we pay varies depending on the broker, the product offered, and the terms agreed with the broker. This payment is made by us and does not affect the interest rate, terms, or total cost of your loan.

APR (Annual Percentage Rate) is the total yearly cost of borrowing in the UK, shown as a percentage. It helps you compare the cost of different loans.

We consider applications whether you’re a homeowner, a tenant or living at home with your parents.

Unfortunately, at present we do not consider applications from anyone who may be subject to any of the following: bankruptcy / IVA (Individual voluntary arrangement) / DRO (Debt Relief Order) / Trust Deed.

Once your application has been approved, you will normally receive the money the same day, subject to our working hours. The time that it takes for the cash to be received in your account will depend on your bank’s policies and procedures.

There are various reasons for applications being declined, such as the affordability of the loan, negative credit history information, fraud or identity warnings, a legal or policy issue, existing account history (where applicable).

You can apply for a top up or a refinance loan online, email us at [email protected] or call us on 0330 400 6000. You may be eligible if you have had your current loan for at least 5 months and you’re up to date with all your instalments.

We are very flexible and provide repayment options of weekly, fortnightly, or monthly.

We offer Continuous Payment Authority (CPA) repayments as it’s a most popular and convenient choice of our customers. CPA is simple to set up as all you need is your debit card details. You will be giving us a permission to collect the agreed repayments when they are due, so you do not need to do anything when it comes to your repayment date, the money will be transferred automatically. Also, there are no charges if your bank declines payment due to insufficient funds when we try to collect your repayment. You can also make payments online using our online customer portal.

Payments can be made safely and securely online using our online customer portal. You will need your agreement number and a bank debit card to make this payment.

You can use any debit card, for example Visa Debit, or Debit Mastercard providing its not prepaid. Please note we do not accept Credit cards or American Express.

It is a requirement that applicants have a debit card to set up the payments.

We have several ways you can make payments as detailed below:

1. Via our online customer portal
2. Over the phone by calling us on 0330 400 0402
3. Set up the Continuous Payment Authority (CPA)
4. Direct bank transfer (BACS)

If you wish to settle your personal loan you can log into the customer portal to process your request, email us at [email protected] or call us on 0330 4000 402.

By law you have a cooling-off period of 14 days once your loan has been paid out. If you change your mind about the loan, you can just tell us within 14 days and return the full loan amount within 30 days, including any interest accrued in this time. Once done, your account will be closed.

If you change your mind about the loan within 5 days of taking out the loan, you will only need to pay back the principal loan amount before close of business on 5th day of the loan. Should you not be able to make the payment by the due date, you can still return the full loan amount within 30 days, including any interest accrued in this time.

Yes, you can pay off all or part of your loan early at any time.

Please contact our Customer Services department to receive help with your payments via email us on [email protected] or call 0330 4000 402.

Please note that Loans 2 Go Limited or any of its trading names do not charge customers a setup fee or initial admin fees. We also do not deal with brokers that charge an initial broker or admin fee from customers. If you notice something suspicious or think you might have been the victim of fraud, please get in touch with our customer service team via email [email protected] or call 0330 4000 402 as soon as possible. You can also report it directly to the FCA and details on how to report can be found here.

For full information on how to make a complaint. Please view our Complaints page here.

These are available on our opening hours page.

Dear Customers, It has been brought to our attention fraudsters are using the details of our reputable firm (Loans 2 Go Limited) to convince people that they work for a genuine, authorised firm. Please note that Loans 2 Go Limited or any of its trading names do not charge customers a setup fee or initial admin fees. We also don’t deal with brokers that charge an initial broker or admin fee from customers. Please check for our company details and trading/brand names here. If you have suffered a loss you must contact your local law enforcement, as that would be the correct authority to investigate fraud. You can also contact FCA Consumer Helpline for guidance. You can also visit our dedicated page for further information on how to Recognise Fraud and Scams.