In order to demonstrate our commitment to treating all our customers fairly, we have developed the following promises which form the basis of our corporate ethos:

1. We want to make sure you’re comfortable with the terms of the agreement before asking you to sign anything. The terms of your agreement will be shown in full before you sign your agreement. You can also contact us any time with any questions you may have.

2. We will do everything we can to ensure any agreement you take out with us fits within your budget. Your loan instalments will be clearly marked in the loan agreement you sign.

3. We understand that circumstances can change. If you are having difficulty making payments, we will work with you to find a solution.

4. We will listen carefully to any complaint or feedback you may have about the Loans 2 Go product and we will do our best to put things right.

Treating Customers Fairly

We hold the well-being of our customers at the heart of our business.

We make sure the terms of your agreement are shown in full when you apply for a loan. We will also ensure that you are able to afford and pay your instalments. You can also contact us with any questions before you sign the loan agreement.

We are fully authorised and regulated by the Financial Conduct Authority, and are proud members of the CCTA abiding by their Bills of Sale Code of Practice.

We also have a dedicated Compliance team, who work hard to ensure that the Loans 2 Go product is designed to meet the needs of our customer.

If you need help financially, you can be confident that the fair treatment of customers is central to what we’re trying to achieve at Loans 2 Go and we will continue to build our corporate culture around this ethos.

Additional benefits

Payment Frequency

We all get paid at different points during the month and our payment frequency options have been designed to reflect this. We are happy for you to pay weekly, fortnightly or monthly.

Loan Duration

Our online Unsecured Loans are up to 24 months and the best bit is that you can settle your loan at any point during your agreement and pay less interest. You only need to pay the interest for the time you keep the loan.