Helping Our Customers

If you’re experiencing financial difficulties

What Are my Options With my Loans 2 Go Account?

Firstly, please contact one of our customer service representatives on 0333 259 0864 or email us on [email protected] and make us aware of your situation. We will then guide you through one of our many forbearance options using a specially designed affordability assessment and toolkit, to assist you with all aspects of financial difficulties.

A non-exhaustive list of options available to you are listed below:

Reduced payment plan
Temporary hold
Payment holiday/ Payment deferral
Direct referral to an independent money advice (PayPlan, Step Change etc.)
Assisted sale (where applicable)
Voluntary Surrender (where applicable)

Once we have received contact, one of our agents will be able to walk through your situation and to establish which of these options is suitable for your circumstances.

It’s always helpful to have at hand a list of your current income (if any) and expenditure.

I Think I Need to Get Help Paying My Debts

That is ok, sometimes people need to seek independent and impartial debt advice to assist them in making a well-informed decision and obtaining future financial stability. If you are unsure on who to approach, we have listed some free to use services below. For more info visit our Money Advice page.

StepChange Debt Charity: Free debt advice throughout the UK phone 0800 138 1111 or visit the website.

Money Advice Service: Free, easy-to-use money tools, information and advice. You can also phone 0800 138 7777 to speak to a money expert, use typetalk at 18001 0800 915 4622, or add +44 7701 342744 to your WhatsApp to send a message.