Terms & Conditions

1. Important obligations

By entering into this agreement with us, you confirm and agree that:

(a) you are at least 18 years of age and a UK resident, 

(b) all the information you have provided to us (or any credit intermediary) in the course of applying for this loan is true, accurate and complete, 

(c) we may contact your employer only where you have given explicit consent to confirm your employment status

(d) you understand and will comply with the terms of your loan, which are set out in the Fixed Sum Loan Agreement and these Terms and Conditions (together, the Agreement) and explained in your Pre-Contractual Credit Information and the Pre-Contractual Explanation document we have provided to you,

(e) you have considered whether the loan is suitable and affordable or your needs and at the time of entering into this loan you are not aware of any circumstances which could impact your future ability to repay,

(f) you understand how we will use your Personal Information (as set out in our [Privacy Policy URL] or on request), and

(g) any account details you provide for repayment must be from an account where you are the named account holder,

(h) you will tell us immediately (and in any event within no longer than seven (7) days) if:

1. you move home, in which case you must provide your updated address,
2. there are any changes in your bank or employment details.

2. Repayments and Continuous Repayment Authority

You agree to repay the Total Amount Payable by the payments set out overleaf, by their specified dates. It is a condition of this Agreement that you set up a Continuous Payment Authority (CPA) using your debit card to enable us to collect your repayments. You can cancel your CPA either with us or your Bank at any time. Cancelling your CPA does not cancel your repayment obligation. If you cancel your CPA, you must agree an alternative repayment method with us but if you do this, you must arrange for another way to make your repayments. 

We will take your payment on your agreed repayment date, or if your repayment date falls on a weekend or Bank Holiday, we will take the payment one working day before. Your repayment dates will be set out in this Agreement, and you will be able to see in advance any repayments that are scheduled to be collected early via our customer portal. Subject to our agreement, you may request a change to your repayment due date. If you would prefer repayments to be collected on the next working day rather than the preceding working day, please notify us and we will amend your payment schedule accordingly.

If we are unable to collect a repayment on the due date (or the adjusted collection date), we may make a reasonable number of further attempts to collect the repayment over the following days and will seek to contact you to understand your circumstances. The timing and frequency of these attempts may vary depending on your card provider and applicable card scheme rules. Please contact us if you require further information.

If your income or financial circumstances change, or if you are concerned that an early collection under a continuous payment authority may affect your ability to meet priority bills or essential living costs, you should contact us immediately.

3. Earlier payment by you

You have the right (under section 94 of the Consumer Credit Act 1974) to repay the loan early at any time in full or partially. A rebate of interest will be calculated according to the Consumer Credit (Early Settlement) Regulations 2004. 

4. Failure to pay on time

We do not charge any fees or interest on late payments f. However, if you break this agreement we may ask you to repay any reasonable costs we incur as a result. This could include costs such as tracing fees (for example, if you move and do not tell us) or the reasonable costs of enforcing this agreement, such as debt collection agency fees or legal costs. These costs may be added to your account balance or collected separately. p. If you experience financial difficulties or your circumstances change in a way that affects your ability to repay, you should contact us as soon as possible. We will work with you to agree a suitable way forward and will provide details of organisations that can provide you with free and independent debt advice.  

5. Our rights to end the agreement and demand earlier repayment

(a) You will be in breach of this agreement where:

i. you seriously or repeatedly break any of the terms of this Agreement. it,

ii. you in any way perpetrate, attempt or are involved in any act of fraud or other criminal activity,

iii. you made any statement when applying for this Agreement which is false or misleading in a relevant way,

iv. you die,

v. a bankruptcy petition is presented against you, or you are declared bankrupt, you make arrangements with your creditors for a compromise about how much you will pay them (which includes applying for, or entering into, an individual voluntary arrangement, debt management plan, debt relief order or debt respite scheme).

(b) Where you are in breach of this Agreement, we may (in accordance with the Consumer Credit Act 1974 and subject to giving you any form of notice required under it):

i. end this Agreement, and 

ii. require you immediately to pay to us the outstanding balance under this Agreement (where this occurs before the end of the original term/duration of the loan, the outstanding balance will take account of any rebate you are entitled to for Early Settlement). 

6. General provisions

(a) If we choose not to enforce any of the terms of this agreement on a particular occasion, this does not prevent us from enforcing that term or any other term at a later date. Any decision not to enforce a term will not be treated as a waiver of our rights. If we are unable to recover the money owed, your account may be assigned or sold to another authorised firm. We will let you know if this happens and your rights under the credit agreement will not change You may not transfer or assign your rights or obligations under this Agreement.

(b) We will not vary interest, repayment amounts, or other key financial terms after the Agreement is executed.

(c) This Agreement will take effect only once it is signed by you and by us 

(d) We may vary or introduce non-core terms (such as communication methods) to this Agreement provided that such variations or new non-core terms are reasonable, not to your disadvantage and we give you reasonable written notice of the change

(e) This Agreement is governed by English law, and disputes arising under it will be subject to the jurisdiction of the Courts of England & Wales, unless you live in another part of the UK, in which case the courts of that region will have jurisdiction.

(f) If any part of the Terms & Conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of the Loan Terms & Conditions or the Agreement, as the case may be.

(g) All communications with you will be in English.

(h) A person who is not party to the Agreement has no right to benefit under or to enforce any term of the Agreement.

7. Notices

You agree that any notices and other communications in relation to this Agreement can be delivered electronically to the email address you gave us during your application or to any updated email address you provide. Some documents must be sent in paper form under the Consumer Credit Act 1974 and where this is required, we will send those to your postal address.

(a) Any letter, notice or statement sent by post, or sent to the email address supplied, l as stated in the Agreement or your last known address will be deemed validly served. Letters or notices sent by first class post shall be deemed received within 48 hours of posting, excluding weekends and public holidays.

(b) Should you change either your name or your address you must notify us in writing within 7 days.

(c) You may contact us by writing to the address shown overleaf or by telephone on 0330 400 6000 or via email to [email protected] if you have any queries in relation to this loan or the agreement then please contact us. If you are experiencing difficulty in making your repayments, then we would ask you to contact us as soon as possible.

8. Right of Withdrawal

You have the right to withdraw from this credit agreement before the end of 14 days beginning with the day after the day on which you receive a copy of the executed agreement. You can withdraw from the agreement by calling us on 0330 400 4380, emailing us on [email protected] or writing to Loans 2 Go at Loans 2 Go Limited, Bridge Studios, 34A Deodar Road, London SW15 2NN.

9. If you exercise your right to withdraw from this agreement, you must repay the amount of credit and any interest accrued between the date the credit was provided and the date you repay it. Daily interest is calculated by applying the flat interest charge proportionally across the loan term. You must make this payment within 30 days of giving notice of withdrawal. You have a right to withdraw from this credit agreement under s66A of the Consumer Credit Act 1974 by giving us written or oral notice, at our address, or by telephoning the number, stated above, within 14 days from the day after the day on which this agreement is signed by you and us and we provide you with a copy. You must repay the credit, and interest that has accrued from the date credit is provided to the date of repayment, which is calculated and applied, without delay and no later than 30 calendar days after giving your notice of withdrawal. Payment should be made by debit card or cheque, payable to us, at the above address or by bank transfer to an account which we will notify you of on request. If you do not repay within this period, the outstanding balance will be treated as a debt payable by you. We may take steps to recover the amount owed.

10. Withdrawing means the loan agreement is treated as not having existed. If, following your withdrawal, you do not repay any money advanced to you, we may pursue you for this as a debt (including through legal action). Withdrawal is designed to provide you with an opportunity to change your mind during a short period after you enter into the Loan, for example if you no longer need to borrow the money or you have found an alternative product you would prefer. After the period for withdrawal has ended, you cannot cancel this agreement, but you can end it early by making early repayment (which is described above).

11. Complaints

If you are unhappy with our service, please contact us in the first instance. You can log a complaint over the telephone or if you want to do it by post write to Loans 2 Go Customer Satisfaction, Bridge Studios, 34A Deodar Road, London SW15 2NN. 

If you are not satisfied with our final response or we have been unable to resolve your complaint within 8 weeks, then you may refer your complaint free of charge to the Financial Ombudsman Service free of charge. You can contact them online at www.financial-ombudsman.org.uk/make-complaint, in writing at Exchange Tower, London, E14   9SR or by telephone at 0800 023 4567, or by email at [email protected].

You may also complain to our trade body, the Consumer Credit Trade Association at Airedale House, Aire Valley Business Park, Dowley Gap Lane, Bingley, BD16 1WA.