Frequently Asked Questions | Personal Loans UK

Here you can find the answers to all the most frequently asked questions we receive regarding obtaining a personal loan in the UK.

We are very flexible and provide repayment options of weekly, fortnightly or monthly.

As a responsible lender we undertake credit checks to establish the loan is affordable, but we lend to people with poor credit history. However we would only lend to customers that can afford the repayments.

You need to be:

  • At least 21 years’ old;
  • Currently in employment with a regular income; and
  • A resident in the UK with a UK bank account.

To qualify for one of our Logbook Loans, we need to confirm 3 things: your identity, your ownership of a vehicle and your ability to make repayments. Here is a brief summary of our requirements – we will need you to:

  • Be over the age of 18 and a UK resident;
  • Be able to show you can comfortably afford the repayments;
  • Have a photo ID (passport, driving license or CIS card); and
  • Own a vehicle which is clear (or nearly clear) of finance and which is taxed, MOT’d and insured.

Once your application has been approved, we will normally send the money to you within 60 minutes subject to our working hours of Monday to Friday: 8am to 8pm and Saturday 8am to 5pm.

We offer Continuous Payment Authority (CPA) repayments as it’s a convenient choice for our customers. CPA is simple to set up as all you need is your debit card details.

You will be giving us a permission to collect the agreed repayments when they are due, so you don’t need to do anything when it comes to your repayment date, the money will be transferred automatically. Also there are no charges if your bank declines payment due to insufficient funds when we try to collect your repayment.

We do not charge any set up fees when you take a loan with us. You may however incur charges if you fail to make your payments on time such as court fees or repossession expense for the vehicle.

Please note that Loans 2 Go Limited or any of its trading names do not charge customers a setup fee or initial admin fees. We also don’t deal with brokers that charge an initial broker or admin fee from customers. You can find out more about this on the Financial Conduct Authority website.

Our office opening hours are: Monday to Friday: 8am to 8pm and Saturday: 8am to 5pm.

For full information on how to make a complaint. Please view our Complaints page here.