Frequently Asked Questions | Personal Loans UK

Here you can find the answers to all the most frequently asked questions we receive regarding obtaining a personal loan in the UK.

We are very flexible and provide repayment options of weekly, fortnightly or monthly.

As a responsible lender we undertake credit checks to establish the loan is affordable, but we lend to people with poor credit history. However we would only lend to customers that can afford the repayments.

You need to be:

  • At least 21 years’ old;
  • Currently in employment with a regular income; and
  • A resident in the UK with a UK bank account.

To qualify for one of our Logbook Loans, we need to confirm 3 things: your identity, your ownership of a vehicle and your ability to make repayments. Here is a brief summary of our requirements – we will need you to:

  • Be over the age of 18 and a UK resident;
  • Be able to show you can comfortably afford the repayments;
  • Have a photo ID (passport, driving license or CIS card); and
  • Own a vehicle which is clear (or nearly clear) of finance and which is taxed, MOT’d and insured.

Once your application has been approved, we will normally send the money to you within 15 minutes subject to our working hours of Monday to Friday: 8am to 8pm and Saturday 8am to 5pm.

We offer Continuous Payment Authority (CPA) repayments as it’s a convenient choice for our customers. CPA is simple to set up as all you need is your debit card details.

You will be giving us a permission to collect the agreed repayments when they are due, so you don’t need to do anything when it comes to your repayment date, the money will be transferred automatically. Also, there are no charges if your bank declines payment due to insufficient funds when we try to collect your repayment.

You can also make payments online using our online payment portal.

Payments can be made safely and securely online using our online payments portal. You will need your agreement number and a bank debit card to make this payment.

You can use the following debit cards when making a payment online; Visa Debit, Debit MasterCard, Visa Electron and Visa Delta. Please note we do not accept Credit cards or American Express.

After entering your card details, and confirming you want to continue with the payment, there will be a short delay while your card details are validated.

Payments are processed during business hours.  The confirmation you receive at the end of the payment process is to confirm that we have received your instruction.  We will then apply your payment to your loan on the next working day and send you an SMS to confirm.  If, for any reason, we are unable to apply your payment we will cancel it and send you instructions on how to proceed.

Please note that although card payments are usually deducted from your account within 24 hours they can take up to 5 working days.

We do not charge any set up fees when you take a loan with us. You may however incur charges if you fail to make your payments on time such as court fees or repossession expense for the vehicle.

Please note that Loans 2 Go Limited or any of its trading names do not charge customers a setup fee or initial admin fees. We also don’t deal with brokers that charge an initial broker or admin fee from customers. You can find out more about this on the Financial Conduct Authority website.

Our office opening hours are: Monday to Friday: 8am to 8pm and Saturday: 8am to 5pm.

For full information on how to make a complaint. Please view our Complaints page here.