Fraud and Scams

We have provided the following information to help you spot fraudsters and scams

Recognising Fraud and Scams

Fraud and scams are becoming more common, especially online and over the phone. Criminals may pretend to be a genuine, authorised firm to trick you into giving them money or personal information.

This page explains how to recognise scams, what Loans 2 Go Limited will and will not do, and what steps to take if you are worried.

Important warning – please read

Loans 2 Go will never:

Ask you to pay an upfront or “release” fee
Ask you to buy vouchers (such as iTunes or gift cards)
Ask you to send money urgently by bank transfer, MoneyGram, or Western Union
Ask for your passwords or PINs

If anyone does any of the above while claiming to be Loans 2 Go, it is a scam.

If you are unsure, stop and contact us directly before taking any action.

How Loans 2 Go will contact you

To help you spot scams, it’s important to know how genuine contact from us works.

We will:

We do not:

Be aware that scammers can copy or disguise email addresses and phone numbers to look genuine.

Signs that something may be a scam

It might be a scam if:

Someone contacts you unexpectedly
You are asked to act quickly or “miss out”
You are asked to pay in an unusual way (for example vouchers or money transfer services)
You are asked to share personal information such as passwords or PINs
The email or message comes from a personal address (for example Gmail or Yahoo)
You have not received clear written confirmation of what has been agreed

If something feels wrong, trust your instincts and stop.

Example scam scenario

You receive a call from someone saying they are from Loans 2 Go and that your loan is approved, but you must pay a £150 fee today to receive the money.

This is a scam because:

We do not charge upfront fees
We do not pressure customers to act immediately

End the call and contact us directly using our official contact details.

What to do if you are contacted and feel unsure

Do not reply, click links, or give information
End the call or close the message
Contact Loans 2 Go directly using trusted contact details
Report the incident (see below)

Being cautious is always the right decision. We will never be offended if you double-check.

If you think you have been scammed

If you have already given money or personal information:

Contact Report Fraud on 0300 123 2040 or via their website UK’s Home for Reporting Cyber Crime & Fraud – Report Fraud If you live in Scotland, you should report to Police Scotland by calling 101, or contact Advice Direct Scotland on 0808 164 6000.
If you have suffered a financial loss, contact your bank immediately to protect your account and information.
You may also report a scam to the Financial Conduct Authority by calling on 0800 111 6768 More information is available on their website https://www.fca.org.uk/consumers/protect-yourself-scams

Reporting scams helps protect you and others.

We are here to help

If you are unsure about any communication claiming to be from Loans 2 Go, please contact us.